Early MSP groundwork
Started USTeks as the first MSP in Alabama and helped define managed services in the early days.
Built from operating experience
PocketMSP began with a problem every owner recognizes.
The hardest decisions rarely arrive with enough context, enough time, or the right person already in the room.
Paul FranksFounding member
The founder’s journey
From building services to building the support owners need.
Paul’s work has crossed MSP operations, disaster recovery, purpose-built software, advisory boards, industry events, and direct conversations with owners across the country.
That experience surfaced a recurring gap: generic business intelligence can show a number, and traditional groups can offer opinions, but owners need a faster way to connect their real operating context with trusted human perspective.
PocketMSP is being built to close that gap—one decision, one conversation, and one accountable next step at a time.
Reliability under pressure
Built backup and disaster recovery for local government, where planning and reliability were non-negotiable.
Purpose-built software
Created disaster recovery software designed specifically for MSPs and the clients they support.
A wider perspective
Served on Datto’s advisory board, spoke at major events, and worked with MSP owners across the country.
Our mission
Eliminate operator isolation and make systematic growth more achievable for independent MSPs.
We believe better companies emerge when owners can see the business clearly, speak honestly with the right peers, and learn directly from people who have already navigated the terrain.
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